Shipping Policy

Global Technology Solutions – Offers Free Shipping on orders over $75.


Please keep in mind, shipping charges are automatically calculated during the purchase process.  This means any orders over $75 and ships via UPS, there are no shipping charge. 

Shipping Rates:  $1 – $74.99   $10.00 / $75.00 – FREE

Weight Rate:  Heavy items: 1lb. – 20lb. FREE / Items over 50lb. $20.00

 If your order is under $75 and ships UPS, we charge a flat rate of $10.00
In accordance with federal laws some products cannot be shipped via UPS do to hazards such as fire or explosives items.

Some larger or heavy items will be shipped via FREIGHT and such items will qualify for FREIGHT Charges.

All Freight (non UPS) orders are charged the following:

Global Technology covers most FREIGHT charges in their profit margin this is GREAT for our customers. 

Larger or heavy items requiring FREIGHT will be shipped.  These are considered as "ship to doc" shipments which does not include inside delivery, a lift gate (if needed) or additional services such as set up.  When ordering freight items please let us know you do not have a dock or will need any of those additional services and we will contact you for additional information and will quote a price.  Contact us  or call us 304-263-2862.

During FREIGHT Shipments – Please allow up to a week (7) working days to for your items to arrive. FREIGHT is dependent on the manufacturer). 

If there is concerns over delivery time please contact us before ordering to be sure we can meet your expectations.  Contact us  or call us 304-263-2862.

Where do we ship or not ship to?  Global Technology Solutions ships to the 48 contiguous United States “ONLY”.  We do not ship to Hawaii, Alaska, Puerto Rico, APO/FPO addresses, or P.O. Boxes. 

When will my order arrive?  If you place your order before 11AM, in most cases your office supply will arrive the next day – however, please allow 24-72 hours.

Some manufacturers have their own shipping times but in most cases they ship within 1-3 days of receipt of the order subject to stock availability.  Please check the product page for shipping time on individual products.


How do we ship our orders?  When you see a UPS logo on a product page you'll know it's shipping via United Parcel Service.  All others ship via common carrier.  

Delivery Details - Orders placed before 11:00 AM (your local time zone), Monday through Friday, paid with credit card without complications are normally shipped the same day via UPS. Utilizing our national distribution network, orders ship from the distribution centers nearest the shipping address. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day.

Most customers will receive their UPS shipments the following day.  Because of stock issues, on occasion an order will need to be shipped from a warehouse other than the one closest to you.  This can cause a delay in delivery by a few days.

Payment complications can include: different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone.  In this event, our INVESTIGATION team will handle the order and investigate the purchase.  If there’s a conflict in address verse billing the investigation team will verify by phone prior to the completion of the order process and delivery.

Common Carrier Deliveries to Business Addresses:   Common Carrier deliveries are “Ship to dock” only and do not include lift gate and inside delivery without extra charge (when needed).  Drivers will bring your delivery to the rear of the truck but it is your responsibility from that point forward. We can arrange for inside delivery and or assembly in some areas for an additional charge.  If you’d like more information about these services contact us at (304) 263-2862 or via email at contactus@gtsiinc.com.  In your email please include the items you are interested in purchasing, by manufacturer part number, quantities, and the situation we’ll be delivering into.  Common Carrier deliveries cannot be scheduled for a specific time.  We can request that the delivery company call you before delivery.  Someone must be available during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature is required.

IMPORTANT NOTICES: You MUST note any delivery damage on the delivery ticket or bill of lading.  It is best to completely inspect delivered products while the driver is present, before signing for the delivery.  If there is severe damage to your products, please contact us immediately so we can handle it at that time.  It is very important that you keep all shipping and packing materials.  We cannot accept returns (for replacement or credit) that do not have all original packaging.

Common Carrier Deliveries to Home Addresses:  Inside deliveries via common carrier are not available to residential or home office addresses.  Drivers will bring your delivery to the rear of the truck but it is your responsibility from that point forward. We can arrange for inside delivery and or assembly in some areas for an additional charge.  If you’d like more information aboutthese services contact us at (304) 263-2862 or via email atcontactus@gtsiinc.com In your email please include the items you are interested in purchasing, by manufacturer part number, quantities, and the situation we’ll be delivering into.    Common Carrier deliveries cannot be scheduled for a specific time.  We can request that the delivery company call you before delivery.  Someone must be available during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature is required.

IMPORTANT NOTICES:  You MUST note any delivery damage on the delivery ticket or bill of lading.  It is best to completely inspect delivered products while the driver is present, before signing for the delivery.  If there is severe damage to your items please contact us immediately so we can handle it at that time.  It is very important that you keep all shipping and packing materials.  We cannot accept returns (for replacement or credit) that do not have all original packaging. Home deliveries are not available in some rural areas of the United States.  If this is the case with your order we will contact you. 

 

SECURITY and Validation:  We will NOT ship to suspected addresses or if we feel there is an ordering scam.  Our investigation team will investigate all orders about $500.00 in products or if there are issues resounding ID Theft or Personally Identifiable Information (PII) has been compromised in any way.